With your Push Alert system on your iSchoolApps.com.au platform there can be a few ways to solve the Push Error, here are a few tips and tricks;
iOS push notification troubles can often be resolved with a certificate rebuild (please email us immediately so we can start the process). Keep in mind, this doesn’t resolve all issues, so if you continue to encounter issues, it’s important to review the possible causes below.
Android apps don’t have the same type of certificate, and thus Android push notification issues won’t be remedied with a cert rebuild. However, Android push notification problems are often resolved by updating your Android app. Again, be sure to check out the potential causes & fixes below before taking any serious action.
Common Error Messages
Your message will be added to the list but not sent as a push notification to iPhone App Users. Please publish your app for iPhone/iPad to start the set up process.
Translation: Your app isn’t live on iOS. Push notifications can’t be sent out to users until the app is live and available for download in the App Store, because until that point, it hasn’t actually been installed on devices, which is crucial to push notification delivery.
Fix: Just wait until iSchoolApps team Publish your app! Once it’s been uploaded to the App Store and is Ready for Use, you can begin utilizing the push notification feature, directly from your iSchoolApps platform.
Whoops! Connection to APNS server has failed. Please try again.
Translation: The push notification certificate for this app, which was created in Apple Developer during the upload process, is either faulty or has expired, as it does after one year. This certificate is the primary connection between our platform and Apple, so when it fails, so do the push notifications.
Fix: We’ll need to rebuild your push notifications (just email us and we can start the process, which can take up to 24hrs).
We could not send push notifications to your Android users because you do not have the correct Android Market URL input
Translation: The Android Market URL in the Info section of this app is incorrect. This URL is key to Android push notification delivery, so it’s crucial you verify it when your Android app goes live, rarely do we see this error, but again let us know asap!
You sent a push notification to iOS devices, but didn’t receive it on your iPhone/iPad, sometimes parents will say this.
Then: Verify that both push notifications and location services are enabled for this app under your device’s settings.
Go to Settings > normal;">Notifications and scroll through the list to locate the app.
Once located, you’ll see the types of notifications that are currently enabled listed below the name.
Click on the app to view its notification settings.
Make sure Allow Notifications and Show on Lock Screen are enabled, as well as any other notification types you’d like. (Badge App Icon is the red notifier that appears on the app icon when a push notification is received. Banners appear briefly at the top of your screen when your device is in use. Alerts pop up on the home screen and require you to click View or Dismiss.)
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Go to Settings > Privacy > Location Services and scroll through the list to locate the app.
Make sure it says Always next to the app. If it says Never, click on the app and change it to Always.
Return to your home screen.
Lock your home screen, and attempt to send your push notification once more.
OR
Then: Refresh the app with a force-close, so the server can re-register your device’s location.
Launch the app on your device.
Leave it open until the location arrow at the top right of the screen disappears.
Double-click your home button and swipe upward over the app so it disappears from the screen.
Lock your home screen, and attempt to send your push notification once more.
If it still fails to come through, we suggest repeating this process once more.
OR
Then: If the above processes are complete and you’re still not receiving the push notification, try testing on another iOS device. Sometimes specific devices will present temporary issues. We’re happy to test out push notifications on our end as well, so if you’ve hit a wall, always feel free to email us so we can do some troubleshooting.
Now after all that IT advice here at iSchoolApps.com.au we have another……TURN YOUR DEVICE OFF
As silly as this may sound, turning your device on and off allows for the app to register again upon load.
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